Gift Voucher Information

– Ruby’s gift vouchers may only be used at Ruby’s Mount Kembla and entitles the barer to food and beverage to the value specified.
– Ruby’s gift vouchers gift vouchers are valid for three years from the date of purchase and are for single use only.
– Gift vouchers must be redeemed in full on a single occasion. Any unused portion of the voucher is not redeemable for cash or credit. Multiple vouchers may be used on a single occasion for an accumulative total.
– Please quote your gift voucher number when making a reservation. To redeem the value of the gift voucher, please present the physical or digital gift voucher to the supervisor on duty upon arrival to the restaurant.
– Please take extra care of your gift voucher. Unfortunately lost gift vouchers cannot be replaced, canceled or refunded. Ruby’s does not take responsibility for any lost or misplaced vouchers.

Payment Using Paypal
– Gift voucher orders are placed on our website using the order form and payment is redirected and processed through PayPal. You will receive a payment receipt as order conformation from PayPal immediately after placing the order. If you have not received this receipt within an hour, please check your junk mail folder. For further assistance, please contact us directly.

Email Delivery 
– Delivery of digital gift vouchers are sent via email immediately after payment is cleared via PayPal. If you have not received the digital gift voucher as an email within this time, please check your junk mail folder. For further assistance, please contact us directly.

Refund Policy
– Please choose carefully when purchasing vouchers. We do not offer any refunds for vouchers ordered incorrectly, any unwanted gifts or if you change your mind.

Privacy Policy
– No sensitive information is collected on our website besides your name, phone number, email for identification purposes and and email or address for delivery purposes.  All payments and payment details are processed through PayPal. Click to see Paypal’s privacy policy.

Currency Of Sales
– All transaction are processed in Australian dollars (AUD).

Processing Fee
– All vouchers regardless of value incur a 3% handling and web processing fee.